industrial chemicals & equipment limited
 
07771 666 555
020 83 999 333
020 83 999 555
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you're in: Home Help
  Help Topics
 
 Our help section is designed to answer any questions you might have about dealing with us. Below is our comprehensive list of helpful information.

General

       What if I'm unsure what I need?
       Do you sell domestic machines or spare parts?
       Is it possible to collect?
       What if I need to return an item?
       What are your opening hours?
       Can I ask a question?
       Do you offer training?
       Do you have...?
       How do I pay?
       How do I choose a Karcher pressure washer or steam cleaner?
       Can I get spare parts for Karcher or Numatic commercial equipment from you?
       Do you provide Karcher & Numatic breakdown service, repairs or equipment servicing?
       How do I choose a Karcher or Numatic vacuum cleaner?
       How do I choose a Karcher or Numatic floor scrubber drier?
       Do you provide demonstrations of Karcher & Numatic equipment?
       Can I obtain spare parts for other makes of pressure washers?
       Do you hire Karcher or Numatic equipment?
       What's the difference between a domestic and commercial pressure washer?

 
 
Can I ask a question?
Certainly! Either call us on 07771 666 555 or e-mail us at info@icewww.com and we will respond at the earliest opportunity in a helpful, professional and courteous manner. If your question relates to a particular product you have seen on our website, you can also use the "Ask Us About This Product" link below the item which automatically lets us know which item you are referring to.

Can I get spare parts for Karcher or Numatic commercial equipment from you?
You certainly can! We stock thousands of spare parts for newer and much older Karcher and Numatic commercial models - many from stock or to order within just a few days. Call or e-mail us with your requirements (with a model number, model year and serial number) and we will do our utmost to correctly identify, locate and despatch parts in order to keep your downtime to a minimum.

Can I obtain spare parts for other makes of pressure washers?
Sure! Whilst we specialise in Karcher steam cleaners and pressure washers, we are also able to supply high pressure hoses, trigger guns, lances and nozzles for many other makes like Kew, Alto, Comet, Kranzle, Lavor etc as these manufacturers sometimes use similar fittings or can be easily adapted to utilise Karcher specification parts, so improving on the original parts supplied. Please see our "General Pressure Washer Spares & Accessories" section or contact us if you have a special requirement not shown.

Do you have...?
Just ask! Unfortunately, this website does not yet display our full product range, especially with regards to chemicals, spare parts or sundries. Please therefore feel free to ask us if there is anything in particular you require as we stock most items used in the vehicle cleaning and industrial cleaning trades.

Do you hire Karcher or Numatic equipment?
Sorry! We only sell new and used machines and do not currently offer a hire facility. However, we believe our prices are very competitive and so it may be that for longer term hire, it would be more prudent to purchase or lease new equipment rather than expend considerable sums on a machine that you will never own. Feel free to contact us and we will gladly work out your most economical solution.

Do you offer training?
Sure! Many large items of Karcher & Numatic equipment include on-site User Training, Basic Maintenance and a Health & Safety Awareness Course by an engineer within our standard service area. However, if you have a special requirement for your staff to be trained either on machine operation, H&S, vehicle valeting or floor cleaning, this can be arranged at cost depending on staff numbers involved, training scope and travelling distance necessary. Please call 07771 666 555 for more information.

Do you provide demonstrations of Karcher & Numatic equipment?
Yes, sometimes! We can arrange no-obligation demonstrations of certain types of Karcher & Numatic equipment at your premises. This will enable you to properly evaluate its suitability and effectiveness for the job you want it to do - whilst gaining hands-on experience of actual machine operation. In some instances, a demonstration may incur a nominal charge - but this will be refunded in full should you subsequently purchase the equipment. Please call us with your requirements and we will do all we can to organise something to meet your needs.

Do you provide Karcher & Numatic breakdown service, repairs or equipment servicing?
We surely do! We are able to offer on-site (covering London, Surrey, Middlesex, Sussex, Kent) or in-house (from our Chessington, Surrey premises) breakdown, repairs and servicing for most Karcher & Numatic commercial machines. Simply contact our Karcher & Numatic service centre with your requirements so we can advise the most expedient and cost-effective way to get your machine back into working order. Unfortunately, we are unable to carry out repairs to any other makes of cleaning equipment or domestic models but are able to supply high pressure hoses, trigger guns, lances, nozzles and turbo nozzles for most other makes of commercial pressure washers or steam cleaners.

Do you sell domestic machines or spare parts?
Sorry! We only sell Karcher & Numatic equipment, chemicals and spare parts that are suitable for commercial, professional or industrial use. Please use the links to manufacturer's websites if you have a non-professional requirement as they may be able to put you in touch with someone local who caters for domestic or retail consumers.

How do I choose a Karcher or Numatic floor scrubber drier?
It is important to purchase a machine that is carefully matched to the job it needs to do. Is the floor to be cleaned in a warehouse, factory, workshop, gym, canteen, etc? Will you need to move the machine up and down stairs or in a lift? Are there obstructions which would not allow the scrubber-drier to manouevre easily? Would a mains cable get in the way or would a battery powered machine be a better option? Do you need to cover a very large area making a ride-on machine the preferred choice? Just contact us with your requirements for our unbiased and helpful advice.

How do I choose a Karcher or Numatic vacuum cleaner?
It is important to purchase a machine that is up to the job. Vacuum cleaner performance is measured in wattage and millibar of suction power or airflow produced. To help determine a suitable machine, consider carefully the debris to be tackled - wet, dry or hazardous dusts, indoor or outdoor use, capacity of waste tank, length of suction hose required, upright or canister, the type of ground to be moved across and the correct wattage to match the working environment. Just contact us with your requirments for our unbiased and helpful advice.

How do I choose a Karcher pressure washer or steam cleaner?
It is important to purchase a machine that is up to the job. Karcher Steam Cleaner and Pressure Washer performance is measured in pump pressure (bar or psi) and flow rate (litres per minute) A higher specification will be futureproof but an underpowered budget machine will not get the job done, take longer to carry out any work - and will have a reduced lifespan given the workload being demanded from it. Also take into consideration the dirt to be removed - hot water or steam work so much better than just cold water, with less chemicals needed; the distance between machine location and working area - extension hoses are easily available; the height of the surface being cleaned - longer lances and telescopic poles will help you safely reach it; the most suitable power option - 110v, 240v, 415v, Petrol, Diesel or Gas powered; the ideal location - mobile, static, wall mounted or fully installed with remote controls. Limitations as to power source, water supply, working environment and Health & Safety should also be part of the equation. And finally, you should consider the quality of the equipment and the service backup available to ensure that your investment is always working safely and to its optimum and that any problems will be promptly dealt with. Just contact us with your needs for our unbiased and helpful advice.

How do I pay?
Simply pay by credit card, debit card or by Paypal directly through this website. We are also happy to accept sterling cheques (no extra charges) for which there is a special link at the checkout to create a copy of your order that can be posted with your cheque. Account holders or public bodies can submit official purchase orders from the checkout. It is not recommended that you post cash.

Is it possible to collect?
Of course! Karcher & Numatic machines, spare parts, accessories and chemicals can be collected from our warehouse in Chessington but please call beforehand to ensure we have stock and to advise a collection time. For payment upon collection, we can accept cash, Visa or MasterCard debit and credit cards or cheques supported by a cheque guarantee card. Please call 07771 666 555 for confirmation.

What are your opening hours?
Our telephone lines are generally answered from 8am-6pm, Monday-Friday, excluding weekends, Bank or Public holidays. If you are transferred to voicemail, please leave your name and number and we will promptly return your call. Alternatively, fax or e-mail us at any time and we will respond at the earliest opportunity. We also operate a trade counter although collections are currently only possible from our warehouse by prior arrangement as fully explained in "Is it possible to collect?" above.

What if I need to return an item?
Please note that goods are not sold on a trial basis or on approval and therefore you should ensure they fully meet your needs BEFORE purchasing them or contact us first to confirm. Some items can be returned at our discretion and with our prior approval but kindly refer to our Terms & Conditions page for full details of our returns policy before doing so.

What if I'm unsure what I need?
No problem! If you have any questions, please call us on 07771 666 555 for free, unbiased and friendly advice regarding Karcher & Numatic commercial cleaning machines, accessories, spare parts and chemicals. We're here to help whether you're thinking of starting a business, are a regular user with a new requirement or a seasoned professional who knows exactly what you need.

What's the difference between a domestic and commercial pressure washer?
Quite a lot! The last 20 years has seen an explosion in sales of pressure washers to households and businesses alike. Karcher have been at the forefront of this domestic growth as they already had an enviable leading position within the commercial pressure washing industry gained over two decades before. More and more people have recognised the cleaning power to be had using a pressure washer, the time it saves cleaning all sorts of surfaces and how it can reduce the use of valuable water. However, to bring to market an affordable machine for general domestic use has inevitably led to compromises. And competition from numerous other manufacturers keen to get a slice of the action has required all manufacturers to seek costs reduction wherever possible to stay in the game. Therefore, every component used in a domestic pressure washer is nowhere of the same quality as that used in a commercial machine and the same applies to the Karcher brand. Domestic electric motors have a very limited lifespan, pump heads are made of cast aluminium which corrodes in the atmosphere from day one rather than corrosion-resistant brass, pump valves are usually manufactured from easy-wearing plastic rather than stainless steel, high pressure hoses are commonly all-too-short and easily-kinked thermoplastic rather than steel braided reinforced rubber - and trigger guns and lances are almost all-plastic, shorter than usual and easily broken. The old adage, "you only get what you pay for" is never truer - and that's why it's important to properly gauge your intended use and choose a machine that is built to perform, will be trouble-free, long-lasting and with adequate back-up for future repair and maintenance.

 

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